In case of trouble, or if you have questions about our products, Go to the Support Contact Page, fill in the form accordingly and submit your problem report.

You can also go to the support page of our products where you can refer to the following resources:

User's Guide. We know most users do not read manuals -- and generally, it is not needed -- but sometimes, it is best to read the manual before contacting us about a question that might already be answered in the manual.

DEMO Videos, some of our products (OnTheAir Video, MovieRecorder, OnTheAir CG) have DEMO videos. Download and play them on your iPod or iPhone.

Quick Setup Guide. They will help you to give a quick start to your use of Softron Media Sevices products.

FAQ. It is here for you and it is a compilation of the most frequently asked questions we receive. We try to keep it up-to-date and add as many questions as possible.

Other Resources. You can also find a lot of useful information on the website of Digital Marketing International: http://softron.desktopvideo.info/Welcome.html

Email. Please go to the "Contact Us" page and send us a message. We will get back to you as soon as possible! You can also send us a mail to s u p p o r t @ s o f t r o n m e d i a . c o m

In any case, it is very important to provide us with the most information when contacting us about a problem. Here is the information we ALWAYS need before taking care of your request:

- Version of the software you are using
- Version of your Operating System (MacOS 10.4.10 for instance)
- QuickTime version (7.2. for instance)
- Your serial number
- Description of the problem.
- Severity (from minor cosmetic glitch to complete crash)
- Is it reproductible?
- Please also add any console logs that you might find appropriate